VoLTE is available on the entire territory of Ukraine where Vodafone Ukraine has LTE coverage, except for the territory where government authorities temporarily do not exercise their powers or do not exercise them in full.

VoWiFi is available all over Ukraine provided for the connection to Wi-Fi network.

You can check it yourself using a free USSD request - dial *222# and press the call button. Within 5 minutes, you will get an SMS with information about the support of your smartphone and 4G card.

Please note that the connection to VoLTE and VoWiFi technology will be possible only if 4G/LTE is available in your smartphone.

Please note that the smartphone have to be official and intended for use in Ukraine.

At the time of publication, VoLTE and VoWiFi are supported in:

Apple: усі моделі iPhone, які підтримують програмне забезпечення від iOS17.0: iPhone XS, iPhone XS Max, iPhone XR, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone 12, iPhone 12 Mini, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 13, iPhone 13 Mini, iPhone 13 Pro, iPhone 13 Pro Max, iPhone SE (2-го та 3-го покоління), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone15 Pro Max, iPhone 16, iPhone 16 Plus, iPhone 16 Pro, iPhone16 Pro Max.

Samsung: Galaxy A04s, Galaxy A05s, Galaxy A13 5G, Galaxy A13, Galaxy A15 5G, Galaxy A15, Galaxy A16 5G, Galaxy A16, Galaxy A23 5G, Galaxy A25 5G, Galaxy A26 5G, Galaxy A33 5G, Galaxy A34 5G, Galaxy A35 5G, Galaxy A52, Galaxy A53 5G, Galaxy A54 5G, Galaxy A55 5G, Galaxy A72, Galaxy S20, Galaxy S20+, Galaxy S20 Ultra, Galaxy S21 5G, Galaxy S21 5G Enterprise Edition, Galaxy S21 FE 5G, Galaxy S21 Ultra 5G, Galaxy S21+ 5G, Galaxy S22, Galaxy S22+, Galaxy S22 Ultra, Galaxy S23, Galaxy S23+, Galaxy S23 FE, Galaxy S23 Ultra, Galaxy S24, Galaxy S24+, Galaxy S24 Ultra, Galaxy S24 FE, Galaxy Tab A7 Lite, Galaxy Tab S10+ 5G, Galaxy Tab S10 Ultra, Galaxy Tab S9 5G, Galaxy Tab S9+ 5G, Galaxy Tab S9 Ultra 5G, Galaxy Tab S9 FE 5G, Galaxy Tab S9 FE+ 5G, Galaxy Tab S8 5G, Galaxy Tab S8+ 5G, Galaxy Tab S8 Ultra 5G, Galaxy Tab S6 Lite, Galaxy Tab Active5 5G, Galaxy Tab Active4 Pro 5G, Galaxy Tab A9, Galaxy Tab A9+ 5G, Galaxy Z Fold4, Galaxy Z Flip4, Galaxy Z Fold3, Galaxy Z Flip3, Galaxy XCover5, Galaxy Flip 5, Galaxy Fold 5, Galaxy Fold 6.

Xiaomi: Redmi Note 13 5G, Redmi Note 13 Pro, Redmi 14C, Redmi Note 14, Redmi Note 14 Pro+ 5G, Redmi Note 14 Pro 5G, Redmi Note 14s 5G, Redmi Note 14 Pro, Redmi Pad Pro 5G, Xiaomi 14T, Xiaomi 14T Pro, Poco X7 Pro.

Nokia: HMD Skyline, HMD Fusion, HMD Arc, Nokia G22, Nokia G11 Plus, Nokia G42 5G, Nokia 5.4.

Motorola: G24 4, G24 Power 8, Fogo 4G, Fogo 4G Power, Lion, Manila New G35 5G, Moto G05, Moto G15, Moto G15 power, Motorola Razr 60 Ultra.

Lenovo: Lenovo Tab, Tab M10 5G, Tab K11 Plus, Tab M11.

OPPO: OPPO Reno13 Pro 5G, OPPO Reno13 5G, OPPO Reno13 F/FS 5G.

*This list may not be complete as the firmware is updated by default. For more information, please contact the manufacturer.

To start testing VoLTE and VoWiFi, it is necessary to activate first the service via USSD request *888*7# or in My Vodafone app.

VoLTE activation:

To activate VoLTE, it is necessary to be within the coverage area of this technology.

Apple (iOS):

• Check the software version of your iPhone (version 17.0 or above). If an update is suggested, update it to the latest version available:

Settings → General → About → iOS version

• Activate VoLTE in your smartphone settings:

If there are several SIM cards in your smartphone: Settings → Cellular Data → Voice & Data → Select LTE network → Enable VoLTE

If there is 1 SIM card in your smartphone or only 1 eSIM: Settings → Cellular Data → Data Options → Voice & data → Select LTE network → Enable VoLTE

3. Check the connection to IMS:

Settings → General → About → Tap on Operator until the IMS status appears: Voice & SMS

Android:

• First, check the software version of your smartphone. If an update is suggested, update it to the latest version available:
• Activate VoLTE in your smartphone settings:

 Settings → Connections → Mobile Networks → Enable VoLTE calls

Activation of VoWiFi:

To activate VoWiFi, first connect to a Wi-Fi network, and then activate the function in your smartphone.

Apple (iOS):

1. First, connect to an available Wi-Fi network.

2. Activate VoWiFi in your smartphone settings:

Settings → Cellular Data → Select the SIM card to be activated for VoWiFi → WiFi calls → Enable WiFi calls on iPhone

3. Check the IMS connection:

Settings → General → About → opposite the Network Selection, there should be Vodafone UA Wi-Fi

or

Settings → Cellular Data → Vodafone UA → opposite the Network Selection, there should be Vodafone UA Wi-Fi

 Android:

• First, check the software version of your smartphone. If an update is suggested, update it to the latest version available:
• Connect to an available Wi-Fi network.
• Activate VoWiFi in your smartphone settings:

Settings → Call Settings → Wi-Fi Calls or Wi-Fi Calling

or

Calls icon (green phone call indicator) → in the upper right hand corner, click on three dots → Call Settings → Wi-Fi Calls or Wi-Fi Calling.

You should also see a VoWiFi icon on the top of your home screen, near the network status icon.

The method may vary depending on your smartphone model.

* Wait for the SMS about the service activation (if VoLTE/VoWiFi was previously activated in your phone, SMS should have already received and there is no need to wait for it).

* Use mobile services as usual, but with VoLTE/VoWiFi technology.

* Wait for the SMS about the service activation with Congratulations! Free VoLTE and VoWiFi services are now available to you…

• if VoLTE/VoWiFi was previously activated in the phone, the SMS should have already been received and there is no need to wait for it;
• If there is no SMS, restart your smartphone.

You will first get information that the request to activate the service has been accepted. After a couple of minutes, you will get an SMS confirming the service activation stating VoLTE and VoWiFi Calls service is activated.
You can also check the availability of the service by sending a USSD request: *888*71#.

Next, go to the service settings in your smartphone. Only after you have set up the services in your smartphone, you will get such an SMS - Congratulations! Free VoLTE and VoWiFi services are now available to you... which will enable to start using VoLTE and VoWiFi services. 

In Android smartphones, during a call, it will be displayed that it is a VoLTE and VoWiFi call.

In Apple (iOS) smartphones, the VoWiFi icon is available in the iOS 18.0.2 version, the VoLTE icon is not available, so you can check it in another way:

a) during an incoming/outgoing call, the LTE/Wi-Fi network icon should remain in the appropriate technology;

b) in the smartphone settings:

To check VoLTE: Settings → General → About → Tap on Operator until the IMS status appears: Voice & SMS;

To check Wi-Fi: Settings → General → About → next to Network Selection, see Vodafone UA Wi-Fi.

c) in My Vodafone → Expenses. To do this, select the Free filter, after which you will see a list of calls with the technology (information on calls is updated within an hour).

The presence of the VoLTE and VoWiFi icons depends on the manufacturer’s settings and the operating system version of your smartphone.

For VoLTE, your smartphone should be within 4G/LTE coverage and in an area where VoLTE is already available when you make a call.

For VoWiFi, your smartphone should be connected to any Wi-Fi network before you can make a call.

Please note: if the flight mode is activated in your smartphone or there is no mobile network connection (but Wi-Fi is available), the calls and SMS will only will work for 10 minutes due to technical limits. After that, they will become unavailable until you reconnect to the network.

No, the technology is provided at no extra charge. The calls are charged according to the terms of your tariff plan.

No, this service is available only in Ukraine within the coverage of the operator’s network (except for the territories where the public authorities temporarily do not exercise their powers or do not exercise them in full).

Please note that before travelling abroad, turn off VoLTE and VoWiFi calls in your phone settings to avoid possible problems with voice calls. After returning to Ukraine, switch them back on.

Yes, of course. Your services will work even if the person you are calling does not have these services.

Yes, we recommend connecting both technologies in your smartphone for uninterrupted mobile communications.

If your phone has VoLTE and VoWiFi enabled at the same time, the call will be made depending on the priority set:

Apple (iOS): primarily via VoLTE (VoLTE → VoWiFi).

Android: primarily, via VoWiFi (VoWiFi → VoLTE) or as you set in the smartphone settings.

If VoLTE/VoWiFi does not work, make sure that:

1. Your smartphone is official and intended for use in Ukraine.

2. Your smartphone and SIM card support 4G (to check, dial *222#).

3. Your smartphone supports VoLTE/VoWiFi and is within its coverage area (for VoWiFi, your phone should be connected to Wi-Fi).

4. The smartphone is updated to the latest version.

5. The service that enables to use VoLTE and VoWiFi is connected, to check it, dial the USSD request: *888*71#.

6. VoLTE/VoWiFi calls can be activated in the smartphone settings.

If all of the above conditions are met and VoLTE/VoWiFi does not work:

Restart your smartphone.

Contact your Vodafone operator at 111 or via My Vodafone chat.

The service is provided on the territory of Ukraine where the operator’s network is covered, except for the territory where the public authorities temporarily do not exercise their powers or do not exercise them in full.